Re: Notify Customer Support of Request Failures

Hello,

in a default Django installation the 500 responses are handled by the logger, not a middleware. It is possible to write a middleware that captures all error responses, and sends a mail about each of them (or only if they are relevant). I don't know of any that is already written, but based on the information you gave, it's not a hard task.

Best,
Gergely

On 30 Aug 2015 15:30, "Avraham Serour" <tovmeod@gmail.com> wrote:

add logging messages everywhere that matters, include any information relevant to you, then monitor the logs. the ELK stack is nice (https://www.elastic.co/products/logstash)

On Sun, Aug 30, 2015 at 7:49 AM, <murat.knecht@googlemail.com> wrote:

Hello,

I'd like to notify our customer support of certain errors. For example, if a sign up fails (a 500, for whatever reason), I want them to get a mail with as much information as possible about the customers and their request, so they can contact them and resolve the issue. Two questions about this:

AFAIK, the settings.MANAGERS are similar in nature: They're the ones administering the site, being notified of 404s using the BrokenLinkEmailsMiddleware. Are they *meant* to also get support mails, or what is their role exactly?

Is there an app, middleware or view decorator that will notify a group of ppl (either users in a group or a list of email addresses), when a certain status code / error occurs (e.g. 500, 400, 404) at certain views? I'd need the ability to customize the mail template to make sure that all information needed to act upon the issue is there.

Google search, searching the mailing list archives and the error-handling grid of Django-packages revealed nothing even close to what I am looking for.

Thank you for any pointers!

Cheers,
murat

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