Yes. I wrote a customer care app with django for a call center with 40+ agents. It is now mostly have custom views and actions but the default django admin was used for a couple of months without any issues. I used proxy models to only show fields in the add client view they need to see(again I did it that way so I don't have to write any views for it).
I also over wrote the admin class queryset method to only show their own clients etc...
So yes it can be done just plan it out properly what they should have access to and use groups for user permissions.
lzantal
On Oct 29, 2010, at 1:54 PM, mack the finger <nbvfour@gmail.com> wrote:
> I'm responsible for writing a customer service application for a
> django project, and it needs to be done by Monday (it's friday now).
> I'm currently getting it built with the Django Admin, but the bosses
> think the interface is too complex for the "knuckle-draggers" that
> commonly answer phones. I'm wondering is anyone out there has ever
> used the Django Admin for such purposes? Did you have to modify the
> interface in any way? Did your customer service agents have trouble
> navigating between the pages? Actually, has anyone out there ever had
> to deploy a Django Admin instance to a group of computer illiterate
> people? Were they able to cope?
>
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