Friday, October 29, 2010

Django admin for call center support?

I'm responsible for writing a customer service application for a
django project, and it needs to be done by Monday (it's friday now).
I'm currently getting it built with the Django Admin, but the bosses
think the interface is too complex for the "knuckle-draggers" that
commonly answer phones. I'm wondering is anyone out there has ever
used the Django Admin for such purposes? Did you have to modify the
interface in any way? Did your customer service agents have trouble
navigating between the pages? Actually, has anyone out there ever had
to deploy a Django Admin instance to a group of computer illiterate
people? Were they able to cope?

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